Terms & Conditions

1. Definitions

• "We / Us / Our" refers to Quimbaya, the business consulting firm.
• "Client / You" refers to any individual or company engaging our services or using our website.
• "Services" refers to the advisory arrangements described on our website and in engagement letters.
• "Engagement" refers to a specific agreed advisory arrangement with defined scope and fees.
• "Website" refers to the Quimbaya website at quimbayap.blog.

2. Acceptance of Terms

Use of this website or submission of an enquiry form constitutes acceptance of these terms. Our services are available only to companies and individuals aged 18 or older who have the legal capacity to enter into binding agreements under Colombian law. By engaging our services, you confirm you meet these requirements.

3. Services Description

Quimbaya provides business consulting services focused on international trade preparation for Colombian firms. Our three current service offerings are:

• Export Readiness Read — A focused review session with written summary and follow-up call (COP $126.000).
• Market Entry Companion — A three-month advisory arrangement with monthly sessions and shared plan (COP $215.000/month).
• Trade Operations Study — A five-week operational assessment with staff session and prioritized roadmap (COP $320.000).

Services are delivered primarily in Colombia. Remote sessions are available for clients outside Cartagena.

4. Engagement and Scope

Each engagement begins with written confirmation of scope, deliverables, fees, and timeline. No work is started before this confirmation is agreed by both parties. Changes to scope during an engagement are discussed and agreed in writing before any additional work proceeds. We reserve the right to decline an engagement if, in our assessment, our services are not a suitable match for the client's situation.

5. Client Responsibilities

Clients are responsible for:

• Providing accurate and complete information relevant to the engagement
• Making key personnel available for agreed sessions and reviews
• Reviewing and responding to deliverables within a reasonable time
• Complying with applicable Colombian export laws and regulations

We rely on information provided by clients to deliver our work. We are not responsible for outcomes arising from inaccurate or incomplete information supplied to us.

6. Payment Terms

Fees are stated in Colombian Pesos (COP) inclusive of applicable taxes unless otherwise noted in the engagement confirmation. Payment terms are as follows:

• Export Readiness Read: Payment in full prior to the session date.
• Market Entry Companion: Payment at the start of each monthly period.
• Trade Operations Study: 50% upon engagement confirmation, 50% upon delivery of the roadmap.

Accepted payment methods are bank transfer (Bancolombia, Davivienda) and Nequi. Invoices are issued in accordance with Colombian fiscal regulations (DIAN). Late payment of more than 10 business days may result in suspension of the engagement until the outstanding amount is settled.

7. Cancellation and Refunds

Clients may cancel an engagement with written notice. Refund terms by service:

• Export Readiness Read: Cancellation more than 48 hours before the session — full refund. Cancellation within 48 hours — no refund.
• Market Entry Companion: Either party may end the arrangement with 10 business days' written notice. Fees for work already completed are non-refundable. Fees paid for a future period not yet commenced will be refunded.
• Trade Operations Study: If cancelled before the staff working session, fees are prorated to work completed. Cancellation after that point — no refund on the second installment.

8. Confidentiality

We treat all client information with strict confidentiality. Information shared during an engagement will not be disclosed to third parties without the client's prior consent, except where required by law. This obligation continues after the engagement concludes. Clients agree not to share our written deliverables externally without our written agreement, except for internal use within their own organization.

9. Intellectual Property

All written deliverables, methodologies, and documents produced by Quimbaya remain our intellectual property until payment is received in full. Upon full payment, clients receive a non-exclusive license to use the deliverables for their internal business purposes. Deliverables may not be reproduced, resold, or distributed to third parties without our written consent.

10. Disclaimers

Our services consist of professional advisory opinion based on the information available to us at the time. We do not provide legal advice, financial advice, or accounting services. We do not make commitments about specific business outcomes arising from our advisory work. International trade involves inherent risks and variables outside our control. Advisory guidance should be verified against current regulatory requirements before acting upon it.

11. Limitation of Liability

To the extent permitted by Colombian law, Quimbaya's total liability for any claim arising from an engagement is limited to the fees paid by the client for that specific engagement. We are not liable for indirect, consequential, or special damages. Force majeure events — including natural disasters, governmental actions, or disruptions to communication services — may excuse or delay our obligations without liability.

12. Indemnification

Clients agree to indemnify Quimbaya against claims, costs, or losses arising from: misuse of our deliverables; inaccurate information provided to us; or breach of these terms by the client.

13. Termination

Either party may terminate an engagement by written notice. Upon termination, fees for completed work are due. Provisions relating to confidentiality, intellectual property, limitation of liability, and dispute resolution survive termination.

14. Dispute Resolution

These terms are governed by the laws of Colombia. In the event of a dispute, the parties agree to first attempt resolution through direct discussion. If unresolved after 20 business days, disputes will be referred to the Centro de Conciliación y Arbitraje of the Cámara de Comercio de Cartagena, in accordance with its rules. Colombian courts have jurisdiction for disputes not resolved through this process.

15. General Provisions

• Entire Agreement: These terms, together with the engagement confirmation, constitute the entire agreement between the parties.
• Severability: If any provision is unenforceable, the remaining provisions continue in force.
• Waiver: Failure to enforce a provision does not constitute a waiver of that provision.
• Assignment: Clients may not assign rights or obligations under these terms without our written consent.
• Notices: Formal notices should be sent to [email protected].

16. Changes to These Terms

We may update these terms from time to time. Changes take effect when posted on this page. Continued use of our website or services after changes constitutes acceptance. We will communicate material changes to active clients by email.

17. Contact